Shipping policy

At LOOMI GOLD, we are committed to delivering your fine jewelry safely, securely, and beautifully. Every order is carefully prepared and packaged to ensure an exceptional luxury experience from purchase to delivery.

1. Order Processing Times

Orders are typically processed within 1–5 business days after payment confirmation unless otherwise stated on the product page.

Please note:

  • Business days exclude weekends and holidays.
  • Processing times may vary during peak seasons, promotions, or product launches.
  • Certain made-to-order or custom pieces may require additional production time.

If extended lead times apply, this will be noted in the product description or communicated to you directly.

2. Shipping Methods

LOOMI GOLD ships using trusted, insured carriers to ensure safe and reliable delivery.

Shipping providers may include:

  • UPS
  • FedEx
  • DHL

Carrier selection may vary based on shipping destination, order value, and service availability.

3. Domestic Shipping (United States)

We offer secure domestic shipping throughout the United States.

Estimated delivery times:

Shipping Method Estimated Delivery
Standard Shipping 3–7 Business Days
Expedited Shipping 2–3 Business Days
Priority / Express Shipping 1–2 Business Days

Delivery times are estimates and are not guaranteed.

4. International Shipping

LOOMI GOLD ships internationally to select countries.

International delivery times generally range between:

5–15 business days, depending on destination, customs processing, and shipping carrier.

Customers are responsible for:

  • Import duties
  • Taxes
  • Customs fees
  • VAT or local government charges

These charges are determined by the destination country and are not included in product pricing or shipping fees unless explicitly stated.

5. Signature Confirmation & Secure Delivery

For security purposes, high-value jewelry orders may require:

  • Signature upon delivery
  • Adult signature confirmation
  • Identity verification

LOOMI GOLD reserves the right to require signature confirmation on any order at our discretion.

6. Insured Shipping

All qualifying jewelry orders are shipped with insured delivery protection.

Insurance coverage applies until delivery is confirmed by the carrier.

Once delivery has been confirmed at the shipping address provided by the customer, responsibility transfers to the recipient.

7. Luxury Packaging

Every LOOMI GOLD order arrives in our signature luxury packaging, designed to protect your jewelry and create an elegant unboxing experience.

Your order may include:

  • Premium jewelry box
  • Protective packaging
  • Jewelry pouch (where applicable)
  • Care instructions
  • Gift-ready presentation

8. Tracking Information

Once your order ships, you will receive a shipping confirmation email containing:

  • Tracking number
  • Carrier information
  • Delivery tracking link

Please allow up to 24 hours for tracking updates to appear.

9. Shipping Delays

LOOMI GOLD is not responsible for shipping delays caused by:

  • Weather conditions
  • Carrier disruptions
  • Customs clearance delays
  • Incorrect shipping addresses
  • Holidays or force majeure events

Estimated delivery windows are not guarantees.

10. Incorrect Shipping Address

Customers are responsible for ensuring shipping information is accurate.

LOOMI GOLD is not responsible for lost or delayed packages resulting from incorrect or incomplete shipping details provided during checkout.

If you notice an address error, please contact us immediately at:

loomigold@gmail.com

We cannot guarantee changes once an order has entered fulfillment.

11. Lost, Stolen, or Missing Packages

If your package is lost in transit, please contact us within 7 days of the expected delivery date.

For packages marked as delivered but reported missing:

  • Customers may be required to file a carrier claim
  • A delivery investigation may be initiated
  • Additional verification may be requested

LOOMI GOLD reserves the right to review claims on a case-by-case basis.

12. Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Order number
  • Photos of packaging
  • Photos of the damaged item

We will work promptly to resolve the issue.

13. Shipping Restrictions

LOOMI GOLD reserves the right to limit or refuse shipment to certain locations due to fraud risk, legal restrictions, or carrier limitations.

14. Contact Us

For shipping questions or assistance, contact:

LOOMI GOLD Customer Support
Email: loomigold@gmail.com
Website: www.loomigold.com